For Gmail User: If you use Gmail on your desktop, the message might be in your "Social" or "Promotional" tab. Simply click and drag the message into your Primary folder.
If you don't see the message in any of these folders, check your spam folder and mark the message "Report Not Spam."
For iPhone Users: If you are accessing your email on your iPhone, select "Details" in the right column of the email. And then click on my name "CreatingEase."
Finally, select "Add to VIP."